FASTSIGNS® Guildford, which is based on Moorfield Rd, was a runner-up in the Comprehensive Solutions of the Year category at this year’s FASTSIGNS UK convention and awards ceremony, which took place at Staffordshire’s St George’s Park. The award is given for demonstrating a full utilisation of the range of FASTSIGNS solutions, and using them to overcome customers’ complex communication challenges.
Each year, the global signage and visual communications specialist’s annual convention recognises the franchise network’s successes over the past 12 months. It brings the FASTSIGNS UK teams and suppliers together to help share industry knowledge, culminating in a grand gala dinner after the two-day convention.
Staff from the centre were also recognised for their commitment to high-quality customer service. On the night it was announced that they were one of a select group of other teams in the country to receive a 100 per cent Net Promoter Score via customer engagement software, Listen 360, between September 2020 and 2021.
In 2019, FASTSIGNS® Guildford was the first FASTSIGNS centre in the UK to reach a score of 100 percent, over a full twelve month period of measurement.
John Harvey, owner of FASTSIGNS® Guildford, said:
“We strive to ensure that every business we work with has the best experience possible, leaving with the perfect solutions for their needs. I know how much effort the team put into their project with The Hive, elderly daycare, so we’re thrilled with the award."
“The 100 per cent Net Promoter score is the icing on the cake, and testament to the fact that we’re maintaining our goals as a business, which is a fantastic way to end the year.”
Speaking after the awards evening, John Davies, managing director at FASTSIGNS UK said:
“The determination of our team never fails to impress me. After navigating the difficulties of Covid-19, every franchise has emerged stronger than ever. They’ve been there as industries have reopened again, helping them to realise lots of exciting marketing projects."
“The Net Promoter score is a clear indication of the high quality of service which is offered by the Guildford centre. Maintaining 100 per cent is an incredible feat and we’re proud to celebrate its performance, despite the obvious challenges over the past 12 months.”
For more information on FASTSIGNS® Guildford, visit www.fastsigns.co.uk/guildford/.