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Top Marks for Customer Service at FASTSIGNS® Islington & Hackney

Author: FASTSIGNS® Islington & Hackney

The Islington centre of global signage and visual communications franchise, FASTSIGNS, has proven its commitment to customer service excellence after receiving a 100 per cent Net Promoter Score (NPS).

News of the success came following the FASTSIGNS UK convention and awards ceremony 2021, which took place at Staffordshire’s St George’s Park.

Each year, the global signage and visual communications specialist’s annual convention recognises the franchise network’s successes over the past 12 months. It brings the FASTSIGNS UK teams and suppliers together to help share industry knowledge, culminating in a grand gala dinner after the two-day convention.

On the night it was announced that FASTSIGNS® Islington & Hackney, based on  Andrews Road, was one of a select group of other centres in the country to receive a 100 per cent NPS via customer engagement software, Listen 360, between September 2020 and 2021.

NPS evaluates customer satisfaction by asking how likely people would be to recommend the service to a friend. Rated on a scale of 0-10 with the final score calculated as a percentage, the rating is an established metric used by many businesses to evaluate the success of their team and services, with only a handful of businesses having successfully attained a score of 100 per cent.

FASTSIGNS® Islington & Hackney works with businesses across the south to provide visual communications solutions ranging from large-format posters to illuminated signage. Past work has included an ambitious project for the launch of the New Road Hotel in Whitechapel.

The Islington team of graphics experts were tasked with revamping the iconic former textile factory which houses 80 bedrooms, hot tubs, a penthouse and a Marco Pierre White restaurant, Mr. White’s English Chophouse.

Shahzad Ahmad, director at FASTSIGNS® Islington & Hackney said of the achievement:

“Delighting our customers is always our number one priority, so it’s great to see that the efforts of our staff are paying off. It’s a pleasure to lead such a committed and passionate workforce, and I look forward to embracing more new, exciting projects together in 2022.”

John Davies, managing director at FASTSIGNS UK added, “The determination of our team never fails to impress me. After navigating the difficulties of Covid-19, every franchise has emerged stronger than ever. They’ve been there as industries have reopened again, helping them to realise lots of exciting marketing projects."

“Shahzad and his staff are always great team players, constantly taking part in our community initiatives and are a great addition to our group. With this score, it’s clear that this positive attitude is reflected in their daily work, and they set an excellent example for our wider network.”

For more information on FASTSIGNS® Islington & Hackney, visit www.fastsigns.co.uk/islington-hackney/.